We are always available on the chat to help you get an answer as quickly as possible.

Frequently asked questions:


We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, UPS.

Please note that the standard delivery time of 2-5 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Daniel Wellington’s, and courier’s, control. 

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Daniel Wellington’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.


1 - Submit a request so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package
3 – Send the package back to us

Register your return

Read more about our Return Policy here.


Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. Your return will be processed within a few business days after it arrives in our warehouse.

The product(s) must be sent back within 30 days of receiving it. However, it is not an issue if it is received at our warehouse after this period. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please note that campaigns or holidays can delay the processing of your refund. Should you have any questions regarding this, do not hesitate to submit a request through the link below.


Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information.

To track your package, simply use the tracking number provided on UPS’ official website

Holiday FAQ

How do I get a free Travel Jewelry Box?

You need to add a Travel Jewelry Box to the cart.

How do I get a free Charm?

Add at least three Charms to the cart and the price of one will be deducted.

How do I get 20% off?

Add two or more products to your cart (Charms and bags excluded for some markets).

I have a discount code, can I use it?

You can apply your code, but please note that it cannot be combined with any of the ongoing holiday discounts.

Is giftwrapping included?

Yes, just remember to choose giftwrapping when adding a product to the cart.

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